Month: September 2019

Important Standard Operating Procedure for Hotels.

The hotel, with excellent service and steady is the key to success, standard operating procedures, or SOPs, plays an important role.

Identification Hotel Standard operating procedure for setting policy, protocols and the hotel in written form that is readily available in the hotel staff. A typical procedure is standard operating in three parts: the purpose, or made a clear SOP and the details of what the expected results should be a procedure or a step-by-step manual control tasks, and resources, including personnel hotel, other employees or managers and databases, or other references. Function Hotel/Resorts in Pune follow standard operating procedures to improve the customer experience. Standard operating procedures for the training of this staff is the best way to handle a situation, from Fielding guest complaint handling, fire drills. By creating a structure for service abroad, which is consistent and well thought out, senior management, hotels can provide a positive guest. Types Hotels can use different types of standard operating procedures. Tool procedures to focus on specific tasks, such as the hotel staff might have to deal with. Tool procedures may include tasks that the hotel staff are likely to face every day as late check-out or temperature concerns, and in rare circumstances, such as fire alarms sound or malfunctioning elevator . Rule procedures help the hotel staff in the face of potentially difficult situations. Rule procedures may include employee behavior acceptable, as if an employee can accept a tip in cash from a hotel guest. Procedures of the rule can also include people in vulnerable areas, indicating that smoking in a nonsmoking room or a credit card declined. Working Procedures clearly define the role of an employee and responsibility within the hotel, so expectations are clear. Benefits According to HVS, consulting and services organization that focuses on hotels and leisure, standard operating procedures for hotels benefit from a number of ways. In a competitive hotel industry, the standard operating procedures to ensure that the hotel promises to keep its marketing materials and advertising. Standard operating procedures to ensure that customers specially for Honeymoon Resorts receive the same treatment every time they visit the hotel. A complete SOP can help employers posting job opportunities for the future Standard Operating Procedure for Hotels in General. Because the role of each employee is clearly indicated. Take SOP also provides a basis for performance evaluations of the hotel employees. Considerations Standard operating procedures can take up to three months to complete, and that to succeed, must be tested and evaluated in depth. Hotel standard operating procedures are more successful when employees are involved in its creation.

Relax And Unwind This Summer With A Luxury Holiday To Bintan

If you are in Singapore and want to spend a relaxing holiday in Indonesia, then take a ferry to Bintan. Bintan resorts offer an ideal spot to relax and get away from the busy humdrum life of Singapore. Bantam resort is a 40-minute ferry ride from Singapore.

A Bintan resort is a colony of Singapore in name and has manicured lawns, expensive hotels and lovely beaches. The only recreation at Bintan resorts is relaxing on the beaches, swimming and dabbling in water sports or playing golf. The hotels at the resort are very well built and of the highest standards.

You can get to the resorts by bus, which meets the ferry, or you can rent a car or hire a taxi. All fares are charged in Singapore dollars and they are quite high. There is not much to do at the resorts unless you are into water sports or golf. Therefore, if you want to see the rest of Bintan, then visit the town areas. Here you will be able to savour the local Indonesian life style, get in some cheap shopping, and taste local food. One piece of advice about Indonesian food, it’s spicy and the spices can burn your throat so be careful when ordering Indonesian food.

The rest of Bintan is separated from the resorts by wire fences, check posts, and guards. The closest town to visit would be Tanjung Pinang. This is now the capital city of Riau Province and is growing at a rapid pace. Its a port, a fishing village, and has an airport. As most of the old part of the city is built on stilts, you can walk around. You can hire a boat and take a tour to other islands. Tanjung Pinang is one of the cheapest places for shopping, and you can haggle and bargain for wooden handicrafts. Some of the antique shops are worth a visit. You can buy electronic goods, cameras, watches, CDs, and DVDs here. You can bargain for any item though they are priced quite reasonably. In fact, they are much cheaper here than in Singapore.

There are a number of Buddhist temples and mosques to visit in Tanjung Pinang and on the nearby islands. There are food parks, and the seafood has to be tasted especially the crabs. Drinks are available although Indonesia is a Muslim country and the ‘double kiwi’, which is a local brew, is worth a try. It comes colourless like vodka or with a murky whisky-like colour.

Hotels in Tanjung Pinang are cheaper then the hotels at Bintan Resorts. In some hotels, there is an extra charge for a room with a western style toilet. You can get around the city by bus, taxi, motorcycle taxis. Tanjung Pinang is a quaint city and you will enjoy your time over there.

There are spas that are being developed in Bintan Resorts and they offer a nice way of relaxing and soothing the nerves. They are cheaper than spas in Singapore. If you do any shopping at the resorts remember the prices will be charged in Singapore dollars, because only these are accepted here.

On a holiday in Bintan, you should visit other islands in the Riau province and see the extinct and some active but dormant volcanoes. There are occasional volcano eruptions too in Indonesia.

History And Concept Of Timeshare

The multiple ownership of individual weeks brought with it the guarantee of reservations for those who wanted to ski in the area. It was an immediate success. By the 1970’s some faltering condominium projects in St. Thomas, Fort Lauderdale and Puerto Rico were converted over to vacation ownership and thereafter timesharing became a viable vacation alternative.

Once the concept of vacation ownership was embraced by the United States it began to gain wide acceptance by the public. Sales jumped to over 50 million by the mid 1970’s and has climbed to more than 2 billion annually today. Vacation ownership has enjoyed substantial growth over the years with approximately 3.3 million timeshares sold since 1980. Currently there are over 5,000 vacation ownership resorts in over 75 countries around the world.

Exchanging a vacation ownership week in one resort for that of another resort was introduced in 1974 and thereafter timesharing offered variety and flexibility in the vacation experience. Although there are many exchange companies available which provide excellent service, the two major forces are Resort Condominiums International (RCI) which has approximately 3,250 member resorts and Interval International (II) with approximately 1,600 member resorts. Combined, these two companies provided over 1,600,000 exchanges last year.

During a 30 year span, the industry has grown from small (15-20 unit ) hotel conversions to the high quality condominium resorts of today. The evolution of the industry from scattered entrepreneurs to well managed professional development companies has brought with it a noticeable change for the better. Definitive leaders have emerged and created standards and ethics for management, marketing and sales practices. One such organization is the American Resort Development Association (ARDA) who’s members are required to comply with the established “Code of Ethics.” The recent entrance into the marketplace by major hospitality chains such as Disney, Hilton, Ramada, and Marriott has greatly enhanced the quality and image of the industry. Vacation ownership resorts of today are luxurious, spacious and well located.

By the advent of these stronger and more professional development and management companies along with the weeding out the less desirable developers and marketers, the industry is experiencing a noticeable swing from a historically negative to a very positive public image. One of the industry’s leading analysts (Ragatz and Associates) concluded that the majority of timeshare owners are very satisfied with their purchase and in fact, many own multiple weeks. The future of vacation ownership is very optimistic and has tremendous potential.

What Is Vacation Ownership ?

Vacation Ownership “Timesharing” is the right to use specific weeks of a resort during a specific time period. Simply put, it is the pre-purchase of a vacation. It is important to understand that vacation ownership is a commodity which is purchased to be enjoyed and used over the years. One should never purchase a timeshare with the intent of reselling it for a profit. Vacations are holidays for which we spend money to relax and rejuvenate; they are not investments.

Ownership of a timeshare is very similar to ownership of a condominium except that your rights are limited to a certain week during the year. The form of ownership can be Deeded, Leased or a License.

The License is somewhat different in that it is most commonly a membership in a club. Providing you are a member in good standing, you have the right to use the club and all it’s amenities. Be sure to read and understand all the terms and conditions of your club membership before you make the decision to buy. Most vacation ownership consists of either a deeded interest or a leased interest for a specific number of years.

A Deeded interest is owned outright forever. It an absolute right which can be sold, leased, or even willed to your heirs. Most timeshares which exist today are deeded ownership.

The Leased interest is much like an apartment lease except right to use it is restricted to a specific week during the year. Upon the expiration of the lease term your right to use will generally terminate and return to the resort. With a leased interest you should know the terms and conditions of the lease prior to making the decision to buy.

The time of your use can be either Fixed or Floating. Fixed time is a specific week during the year usually defined by a number. Generally the week will begin on a Friday, Saturday or Sunday and is given a number starting with the first week in January an run through the end of December. (Example – week 14 might be April 7 through April 13.)

Floating time means you have the right to select any available week within a certain season of the year. Therefore, if you own a summer season week you could pick any week which falls within the

defined summer months. However, competition between existing owners for prime weeks in very desirable location can impact availability. It is important to find which type of use best fits your specific travel needs.

Each resort is different and you should ask if there are other benefits which are available to its owners. Many resorts offer special reduced rental rates for extra nights or us of other resorts which are owned by the developer. This can add to you flexibility and provide substantial saving on vacation costs. Additionally, consider carefully how and where you normally vacation. This is very important in making your decision about where you should buy and what you will be trading.

Important Facts About Vacation Ownership

– Timeshare is one of the fastest growing areas of the travel and tourism industry.

– Timeshare owners live in more than 200 countries around the world.

– Major brands now involved in timeshare internationally include Hilton, Hyatt, Four Seasons, Sheraton, Ramada and De Vere.

– On a worldwide basis, more than 12 million people took a timeshare vacation in 1999

– There are around 5,500 timeshare resorts throughout the world in more than 90 countries.

– The industry is worth in excess of $6 billion annually. The top 10 timeshare companies alone reported combined sales in excess of $2.64 billion in 1999.

– During 1999 each of the top 10 performing timeshare companies worldwide recorded sales in excess of $100 million.

– RCI, the world’s leading timeshare exchange organization, arranged vacations for seven million people worldwide in 2000, making it one of the world’s largest travel companies.

Timeshare Today And In The Future

The modern timeshare industry continues to expand at a rapid rate, with new markets opening up in Asia and Eastern Europe and consolidation prevalent in the established markets of Western Europe and North America.

Firmly established as a key sector of the mainstream vacation market, the multi-billion dollar timeshare industry now embraces modest entrepreneurs and mighty corporations. Its global reach with close to 6,000 resorts in more than 90 countries extends from Spain to China, Mexico to South Africa.

Some of the world’s biggest names in the hospitality and leisure sector now have timeshare interests – Hilton, Sheraton, Disney, Ramada, Four Seasons, Hyatt, Westin, Ritz-Carlton and Radisson. At the same time, the list of well-known European companies with timeshare interests continues to grow – RIU Hotels (50% owned by TUI – Touristik Union International, Europe’s largest tour operator), Sol Melia, De Vere, Macdonald Hotels in partnership with Barratts (the UK’s Number One house builder), Mondi Ferienclub in Germany.

Quality developments around the world are enjoyed by millions of owners, their families and friends, making the phenomenon of timeshare a success story without equal. In 1999 over 12 million people took a timeshare vacation.

Timeshare owners come from over 190 countries but more of them live in the United States than anywhere else in the world – 47%! In fact the US has the lion’s share of timeshare resorts – over 1,500. And that accounts for more than 37% of the total worldwide. In the western world, timeshare is now a highly organized and regulated industry. Trade bodies such as the American Resort Development Association (ARDA) and the Organisation for Timeshare in Europe (OTE) work to apply codes of conduct and ensure that expansion is based on sound commercial practice and ethical standards.

There is also considerable regional, national and international legislation in place which aims to help protect the rights of potential purchasers and discourage the use of high-pressure sales tactics.

Timeshare in the future The worldwide timeshare industry looks set to grow in popularity and log record sales in the months and years ahead. Social trends mean more people have more time and money to devote to travel and the concept of vacation ownership. In many parts of the world, regulation has given timeshare a firm footing, helping to reassure and protect purchasers with a series of consumer protection measures.

Since its inception, timeshare has undergone a metamorphosis, according to Timeshare: Coming of Age, an independent report published in October, 1999. With the advent of the points-based system, the original real estate concept has been transformed into “a flexible, pre-paid vacation membership concept, placing timeshare where it belongs – in the mainstream of travel, tourism, hospitality and leisure”.

In 10 years time who knows where the next development will be?

Sandos Takes Over Le Meridien Cancun With New Sandos Cancun Luxury Experience Resort

Starting 1st March 2012, Le Meridien Cancun Resort & Spa will be transformed into the new Sandos Cancun Luxury Experience Resort, as the Sandos brand takes over the hotel property to add yet another gem to their luxury collection of Cancun hotels and resort.

The former Le Meridien Cancun Resort & Spa has been owned and operated by Sandos Hotels & Resorts since 2010 and ever since then it has been upgraded and adapted to be ready to offer the Total Gourmet Experience – a High End All Inclusive Programme by Sandos to all its guests.

In conjunction with the new deluxe all inclusive programme, Sandos has fully renovated the resort’s Lobby Bar, which opened this past December 2011. By March 1st 2012, when the hotel’s full name change takes effect and the re-branding process is completed, the hotel will have added two brand new restaurants to delight the palates of guests with luxury culinary creations and a superior gourmet experience.

These changes will have a positive impact on all stays and as such the resort will be providing a special price to upgrade from European Plan (room only) to Total Gourmet Experience (AI) for those guests who already booked their Cancun holidays at the resort under the former European Plan for dates from March 1st 2012 onwards.

As stated by Mr. Alan Duggan in his recent communication, both companies, Starwood Hotels & Resorts (former owners of Le Meridien Cancun) and Sandos Hotels & Resorts, are fully committed to the smooth transfer of brands and the satisfaction of their guests for better and enhanced luxury experiences during Cancun holidays at the new Sandos Cancun.

Before the takeover, Le Meridien Cancun Resort & Spa was already a highly successful and acclaimed luxury resort with a Four Diamond restaurant and a distinctly glamorous French touch. Offering the best of Mexican hospitality perfectly complemented by timeless elegance with the finest European-style spa in Cancun, Le Meridien Cancun already had a reputation as one of the top Latin American resorts, as judged by Conde Nast Travellers’ Reader’s Choice Poll. The new takeover by Sandos will only add to the property’s prestige, with renovated interiors, upgraded rooms and a new set of lavish facilities for truly luxurious holiday experiences in Cancun.

Condado De Alhama Golf Resort

For some of the finest golf courses in Europe, and one of the best climates in the world, there really is only one location to buy a Polaris World golf property and that’s Murcia, Spain. And if you’re choosing a golf resort here why not opt for the largest resort so far at Condado de Alhama. At 9 million square metres this resort is larger than the other Polaris World golf resorts put together and once complete will possess three Jack Nicklaus designed golf courses. There is no better time to have a look at what this resort has to offer as a new town centre was finished in July 2009 adding more first rate facilities to what is already one of the best resorts in the world.

Condado de Alhama Golf Resort

The Polaris World Condado de Alhama golf resort is in the Valle del Guadalentn area of Murcia, Spain. Situated in the foothills of Sierra Espuna and Carrascoy-El Valle, two regional nature reserves, the resort is divided into three areas: Los Jardines de Alhama, Los Naranjos de Alhama and La Isla del Condado.

Los Jardines de Alhama

Translated this means ‘The Gardens of Alhama’ and the area, as you would suppose, is spacious and green with properties built around landscaped gardens and swimming pools. The Los Jardines development is pedestrianised with dedicated cycle lanes enabling residents to walk or cycle around the parks and enjoy the extensive variety of plant life. Los Jardines de Alhama is very family friendly with its separate play areas for children and it also has first-rate sports facilities including tennis courts, football pitches and basketball courts. The properties are built in a traditional Mediterranean style with architecture that blends in effortlessly with the manicured surroundings.

Los Naranjos de Alhama

‘Naranjos’ is the name given to a native orange tree of the region and this area of Condado de Alhama is lined with the attractive tree on its streets, within its gardens and around its squares. Los Naranjos is in the heart of the golf resort and once had its own town centre called El Agora. This town centre has been extended to include the new resort town centre called El Foro providing an even bigger collection of facilities just a short walk away along the leafy avenues. Properties in Los Naranjos have a stepped architectural design and the penthouses look out onto the Jack Nicklaus Signature golf course (under construction – due for completion in December 2009).

La Isla del Condado

Condado de Alhama translated means ‘Alhama County’ which is where the resort is situated in Murcia. La Isla del Condado means ‘The Island of the County’ and this area is an apartment complex on an island on the lake in the centre of the golf resort. La Isla is a waterfront setting that stretches down to the main town centre of El Foro. Residents benefit from stunning views from their apartments across the lake as well as three infinity pools that give the impression of being part of the lake itself. La Isla has tranquil boulevards and green spaces that incorporate children’s play areas. Around the lake are several piers from which a ferry service runs to the town centre.

El Foro & El Oasis Town Centre

The focus of activity at the Condado de Alhama golf resort is within the El Foro and El Oasis town centres. El Foro means ‘The Forum’ and this vast 12,000 square metre complex includes the relocated El Agora town centre which initially served the Los Naranjos complex. Designed in a Hispanic-Arabic style around a courtyard with a large central water feature, the El Foro town centre is due to open this month (July 2009) and along with the 60,000 square metre El Oasis town centre provides bars, restaurants, banks, stores, supermarkets, hairdressers, launderettes, pharmacies, restaurants, cinemas and healthcare services to residents.